Choice, Inclusion & Everyday Support

Choice and Control

Choice and control is a central principle of the National Disability Insurance Scheme (NDIS). It means that people with disability should have the same rights as everyone else to make decisions about their own lives. This includes choosing what supports they receive, who provides them, and how they are delivered. Rather than having decisions made for them, people with disability are supported to direct their own supports in ways that reflect their preferences, goals and circumstances.

In practice, choice and control looks different for each person. Some participants manage their own supports, while others receive help from family, friends, or a plan manager. The important thing is that the person with disability is at the centre of decisions about their life. This approach recognises that people with disability are the experts in their own lives and are best placed to decide what works for them.

Individual Goals and Independence

Every person has their own goals. For some, it might be learning a new skill, living more independently, or finding work. For others, it could be improving relationships, joining a community group, or simply having more choice in daily routines. Goals are personal and unique — there is no right or wrong answer.

Independence means different things to different people. It doesn't necessarily mean doing everything on your own. For many people with disability, independence is about having the right supports in place so they can make their own choices and participate fully in life. This might involve assistive technology, personal care support, or help with transport — tools that make it possible to live the life you want, on your own terms.

Accessible Communities

An accessible community is one where everyone can take part. This goes beyond ramps and lifts — it includes things like clear signage, hearing loops in public venues, accessible public transport, websites that work with screen readers, and community events that welcome everyone. When communities are accessible, people with disability can move around, access services, and participate in social, civic and economic life without unnecessary barriers.

Accessibility also involves attitudes. When businesses, organisations and community groups understand disability and value inclusion, it creates a welcoming environment where people with disability feel respected and included. Everyone benefits from a more accessible community, not only people with disability.

Social and Community Participation

Social and community participation is about being involved in the life of your community. This could mean joining a club, attending a class, volunteering, catching up with friends, or taking part in community events. For many people with disability, participation can sometimes be harder due to physical, social or attitudinal barriers. The NDIS recognises this by funding reasonable and necessary supports that help people take part in community activities.

Participation is important because it helps build social connections, confidence and a sense of belonging. It also gives people the chance to contribute their skills, interests and perspectives to the wider community. Everyone has something to offer, and being included benefits both the individual and the community as a whole.

Choosing Support That Suits the Person

Support is not one-size-fits-all. The right support depends on a person's individual needs, goals, preferences and circumstances. Some people prefer support from a particular provider or support worker, while others value flexibility in how and when their supports are delivered. It is important that people with disability have genuine options and can make changes if a support arrangement isn't working.

When choosing supports, it can help to consider the person's cultural background, language, communication style and personal preferences. Good support respects a person's dignity, privacy and individuality. It is about working alongside someone, not doing things for them when they can do them themselves.

The Role of Families and Carers

Families and carers play a significant role in the lives of many people with disability. They may provide practical, emotional and social support, and often help with navigating systems, attending appointments and advocating for the person they care for. The role of family and carers is important and should be respected and valued.

At the same time, it is important that people with disability are supported to make their own choices wherever possible. Family members and carers can support this by encouraging independence, listening to the person's wishes, and respecting their decisions. Families and carers also have their own needs — they may benefit from information, respite and support networks to help them in their caring role.